Thank you for visiting www.zikvik.in, an Online Store.
Your visit to this website is subject
to this Payment, Delivery and Returns Policy and Terms and Conditions and our
Privacy Policy available here in this website
This website www.zikvik.in is operated by zikvik
Store(Siayr Store), an India based company incorporated under the Indian
Companies Act of 1956 .The brand zikvik belong to the zikvik Group and is being
used on this site under a specific agreement. The policy is issued by zikvik
which may be referred to by full name or as Siayr Store or We By placing an
order on this site you are entering into a purchase/sale transaction solely
with zikvik. This applies to all cases where the payment is made by all modes
i.e. all credit card, bank card, debit card, cheque, bank transfer and other
payments are to be made to zikvik.
Your credit card or debit card
statements will reflect zikvik. In case of third party statements including
bank and credit card statements the merchant name may appear in an abbreviated
format.
To place an order you will need to
complete the transaction on the website or App. This may or may not be assisted
with a phone call with the customer service representative. By placing an order
on the site or on phone, you are agreeing to the terms and conditions and
payment policy published in the appropriate section of the website or
affiliated websites where specifically referred to such affiliated websites
After you have made your selection and
added products to your shopping cart, you will need to proceed to the checkout
section.
In this section you will be asked for
address and other contact information as well as payment related information
Once the payment transaction has been
successfully completed, your order will be processed on receipt of the funds
from the bank or Credit Card Company. It is at this stage that the sale is said
to be complete. Thereafter your products will be shipped based on product
availability and completion of logistics operations related to the same.
Payment Options
The following modes of payments are
available via RAZORPAY
·
Domestic and international credit
cards issued by banks and institutions that are part of the Visa &
Mastercard Network.
·
Visa Debit cards.
·
Netbanking/Direct Debit payments from
select banks in India.
Further Cash on Delivery of Option is
also available on some of Products.
A full list is available at the time of
Check Out and prior to making payments for purchases
As prescribed by the financial
institutions issuing the credit or debit cards affiliated with Visa and
Mastercard you will be required to submit your 16-digit credit card number,
card expiry date and 3-digit CVV number (usually on the reverse of the card)
when you make your online transaction using your Credit or Debit card. You
should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC
(Mastercard Secure Code) to complete the transaction.
Product Pricing
Product prices listed on the website
are current. While every care has been taken to label the products accurately,
errors in data entry and updation may occur. We reserve the right to cancel the
order incase a transaction has been made where the price indicated was not the
correct price. In the rare event that happens, we will give a full refund of
all money received from the customer.
Prices are subject to change without
advance notice.
All prices on this web site in Indian
Rupees. For international cards used on the site, the banks applicable exchange
rate and charges will apply. We have no jurisdiction on this and any disputes
or queries on exchange rates and bank charges need to be directed to the bank
or institution that issued your card or payment instrument
All orders are acknowledged at current
pricing. We will bill at price in effect at the time of receipt of money and
raising of an invoice.
Our products are liable for VAT in
India.
Security
Transactions on the website are
protected by SSL (Secure Sockets Layer) and Secure Data Encryption. Any
information you enter when transacting with the webstore is sent in a Secure
Socket Layer (SSL) session and is encrypted to protect you against unintentional
disclosure to third parties. This is an assurance that it follows the best
security practices adopted by major online vendors where all payments are
processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information
is not stored by us and is not taken by us. This information is taken directly
by the payment gateway provided who is authorised and is compliant with the
regulations and requirements of various banks and institutions and payment
franchisees that it is associated with.
Out of Stock situations
Our endeavour is to ensure that all
products listed on the site are available in stock for dispatch to the buyer.
However in case the same is not available for any reason, we will contact you
within 2 business days and give you the option to exchange, delay or cancel the
order based on your convenience.
Delivery of products
Purchases are shipped from our own or
third party warehouses/ stores or offices from various points in India. Our
endeavour is to make the products reach you within 5 to 8 working days for
Metro cities and 8 to 12 working days for Non-Metros from receipt of order and
payment depending on the address for delivery.
Order deliveries will be made by our
own staff or third party courier and logistics companies or Postal Services
usually between 10.30 am 6 pm Monday Friday.
Goods will need to be signed for upon
delivery. We take no responsibility for goods signed by an alternative person
other than the person ordering the product at the address indicated at the time
of the order.
Since the transactions are authorised
by the card holder, we do not take responsibility for incorrect addresses
provided at the time of placing the order
We are not responsible for damage of
products after delivery.
All claims, if any, for shortages or
damages must be reported to customer service on the day of delivery through the
contact us page on the web store.
Delivery Charges
Shipping and handling rates may vary
based on product, packaging, size, volume, type, and other considerations but
there will be minimum shipping charges may vary irrespective of the cart value.
The shipping and handling charges are given at the time of check out and
consumers will know about this before making payments.
Product returns
Once products are delivered to you and
accepted as accurate and as per the original order, there is no refund or
exchange possible.
To return any items that are damaged or
not as per your original order, Please contact customer service within 48 hours
from the time of delivery along with images of the delivered product and their
tags.
All damaged items or items not as per
your order that are to be returned must be accompanied by a copy of the
original receipt, a return / exchange authorization number and in unopened,
saleable condition, otherwise the same will not taken back.
Postage and charges for return of these
will not be refunded.
Please note that we cannot offer
exchanges or refunds on any sale any opened or used products.
Please allow one to three weeks from
the day you return your damaged package or an item not as per your order, for
your refund request to be processed. You will be contacted once your return is
complete.